Replaced legacy SFTP-based exchange with real-time APIs between Amex and collection agencies.
Data sync between Amex and third-party agencies was delayed by hours due to batched SFTP jobs, increasing the risk of outdated or incomplete collections data.
Defined business rules and led implementation of secure, two-way APIs for agency data exchange, including token-based authentication and logging.
Replacing old-school infrastructure doesn’t just improve performance, it reduces compliance and customer service risks.
Reduced sync latency from hours to minutes. Improved collection efficiency and eliminated errors from file transfer mismatches.