Public Profile
Summary
I’m a product leader and builder who thrives at the intersection of business and technology. With over 10 years of experience across B2B SaaS, fintech, and platform products, I’ve led high-impact initiatives in product strategy, data architecture, and performance analytics - all while staying close to the user and grounded in outcomes. My superpower? Turning ambiguity into momentum. I bring clarity, structure, and energy to the problem at hand.
Key Tools
- Product Strategy 95%
- SQL 91%
- REST API 81%
- Zuora 81%
- Salesforce 81%
Featured
API Integration Reducing Support Call Time by 12 seconds
Integrated 8x8 contact center with internal data warehouse to pre-fill customer info, reducing average call handling time.
All Wins
API Integration Reducing Support Call Time by 12 seconds
August 15, 2024Integrated 8x8 contact center with internal data warehouse to pre-fill customer info, reducing average call handling time.
Launched Self-Serve Billing Platform at SiteMinder
January 11, 2022Built a new self-service billing interface integrated with Zuora to reduce support load and improve billing accuracy.